Business Goals
Our Client is a renowned SaaS platform provider, the services of which are availed by their customers from all across the world in locations such as the United Kingdom, the rest of Europe, the United States and Australia.
The SaaS platform provider offers Integration-Application-as-a-Service, ensuring template-based integrations are implemented at their end client’s systems to fulfil the specific business needs.
Challenges
As a Software-as-a-Service provider, High Availability (HA) is one of the Key SLAs to be met. A penalty can be levied upon them in case of service-level agreement breaches involving critical business functions of their customers.
The stability of their integration platform and associated infrastructure is vital. Therefore, the platform should be monitored closely (24/7) in an automated way, and alerts should be raised proactively before any issue leads to service unavailability.
How NeosAlpha Helped
Infrastructure:
- OS and Network Level Monitoring
- CPU usages, memory usages, disk/inode utilisation, network latency, and connectivity
Runtime (Atom/Molecule):
- Atom status
- JVM heap usages
- Listener status
Boomi integration processes:
For any typical integration, it’s common to get an error during process execution due to various reasons including connection issues, data issues, etc. Following are some of the key aspects covered under our Boomi Process monitoring.
- Technical Monitoring
- Monitoring process error
- Debugging using a timestamp, unique identifier, etc.
- Re-processing/Re-running
- Business Activity Monitoring
- Data level issues
