Boomi Managed Services and Support - NeosAlpha

Boomi Managed Services and Support

Our Client is a renowned SaaS platform provider, the services of which are availed by their customers from all across the world in locations such as the United Kingdom, the rest of Europe, the United States and Australia.
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Business Goals

Our Client is a renowned SaaS platform provider, the services of which are availed by their customers from all across the world in locations such as the United Kingdom, the rest of Europe, the United States and Australia.

The SaaS platform provider offers Integration-Application-as-a-Service, ensuring template-based integrations are implemented at their end client’s systems to fulfil the specific business needs.

Challenges

As a Software-as-a-Service provider, High Availability (HA) is one of the Key SLAs to be met. A penalty can be levied upon them in case of service-level agreement breaches involving critical business functions of their customers.

The stability of their integration platform and associated infrastructure is vital. Therefore, the platform should be monitored closely (24/7) in an automated way, and alerts should be raised proactively before any issue leads to service unavailability.

How NeosAlpha Helped

NeosAlpha employed its proven, tested support framework, which has 4 phases.
4phases infographic
Click to Enlarge Image
The client managed Boomi Atoms and Molecule on their private cloud. We provided monitoring and support covering the following areas

Infrastructure:

  • OS and Network Level Monitoring
  • CPU usages, memory usages, disk/inode utilisation, network latency, and connectivity

Runtime (Atom/Molecule):

  • Atom status
  • JVM heap usages
  • Listener status

Boomi integration processes:

For any typical integration, it’s common to get an error during process execution due to various reasons including connection issues, data issues, etc. Following are some of the key aspects covered under our Boomi Process monitoring.

  • Technical Monitoring
  • Monitoring process error
  • Debugging using a timestamp, unique identifier, etc.
  • Re-processing/Re-running
  • Business Activity Monitoring
  • Data level issues
Boomi integration infographic001
Click to Enlarge Image

Results

Our remote support team became a trustworthy partner for the client to deliver assured integration services at a manageable cost by leveraging our support scope which included the infrastructure, runtime Boomi Atom, and process monitoring.

Industry

Technology

Headquarters

US East Coast Office 1400 Liberty Ridge Drive ChesterbrookPA19087

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We are thrilled to share our positive experience with NeosAlpha. Initially engaging them for their Boomi integration capabilities, we have witnessed substantial improvements in our business performanc...
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