Servomex, a leading instrumentation engineering company, realises the benefits of Salesforce - SAP ECC integration - NeosAlpha

Servomex, a leading instrumentation engineering company, realises the benefits of Salesforce – SAP ECC integration

Out-of-the-box Boomi application connectors for Salesforce and SAP accelerated the integration and simplified the complex business processes through automation.

Business Goals

Servomex is the Industrial Solutions Division of Spectris plc, a precision instrumentation and controls supplier. Servomex delivers high-performance, cost-effective gas analysis equipment through a portfolio of dependable products. With a leading edge in R&D and manufacturing maintained by two technical centres based in Crowborough, UK and Boston, Massachusetts, Servomex serves industries including power generation, hydrocarbon processing, industrial, and medical equipment manufacturing with ultra-high-purity gases and emissions monitoring.

To supplement its market position, Servomex wanted to transform its IT landscape to bring more efficiency to its internal processes, thereby upgrading the overall customer and employee experience.

Technology Challenges

Servomex runs the following enterprise-level systems and associated business processes,
There was no communication between Salesforce and SAP, and all relevant data was manually synchronised in both systems. This mandated that business-critical processes such as quote creation, sharing with customers, sales order creation, and creating/updating accounts or customers were handled through human intervention in SAP and Salesforce. This duplication of effort led to time and consistency issues, as ERP changes had to be synchronised manually in both systems.

How NeosAlpha Helped

Our solution architects assessed the capabilities of the two concerned systems, the client’s internal processes, and the challenges involved with those processes. Then, requirements were gathered as different use cases to plan the design, development and testing.

Our expertise in working with Salesforce and integrating different enterprise applications helped us to design and implement a robust solution touching all the Business processes from Opportunity to Sales order creation.

The following was achieved by leveraging the capabilities of Salesforce’s Apex triggers, custom objects, and Boomi integrations,

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The solution primarily leveraged Salesforce’s dynamic capabilities and Boomi’s advanced integration processes. Following are some of the significant positive benefits realised:




<p>Boomi Integrations</p>

Boomi Integrations


Key Integrations

Salesforce, SAP ERP Central Component (SAP ECC)

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